Withdrawing Funds Back to Your Wallet or Bank
Withdrawals go to the wallet or bank account registered under your name — we do not send funds to a third-party account. Head to the cashier, switch to the withdrawal tab and pick your preferred method: Touch 'n Go eWallet, Boost, DuitNow or a local bank via FPX. Enter the RM amount you want to withdraw and submit the request. If your
account verification is complete, the request moves to processing. Any pending identity check will pause the payout until documents are confirmed — keeping that step current avoids delays when you want to cash out.
- Go to withdrawal tab — From the cashier screen, switch to the withdrawal panel and confirm your registered payout method.
- Select method and amount — Choose Touch 'n Go eWallet, Boost, DuitNow or FPX, then enter the RM amount you wish to withdraw.
- Complete any identity check — If a verification step is flagged, upload the required document so the request can proceed without a hold.
- Confirm and track — Submit the request and monitor its status in your transaction history — contact live chat if the status stays pending.